Refund and Returns Policy

Effective Date: 21 May 2025

At Lucky Trader, we are committed to delivering high-quality products and excellent customer service. Due to the nature of our specialized industrial tools, we follow a clear and transparent return and refund policy to ensure mutual trust and protection.

Eligibility for Returns

• Returns are only accepted for products that are damaged in transit, incorrectly supplied, or have manufacturing defects.
• Returns are not accepted for products that have been used, installed, or modified.
• Custom-made or specially ordered items are non-returnable unless they arrive damaged or defective.

Return Conditions

To be eligible for a return:

• You must notify us within 48 hours of receiving the product.
• The product must be unused and in its original condition, along with original packaging, manuals, and any included accessories.
• You must provide clear photographic evidence of the issue when requesting a return.

Return Process

1. Contact our support team at [Insert Email] or [Insert Phone Number] within 48 hours of delivery.
2. Provide the following details:
   • Order reference or invoice number
   • Description of the issue
   • Photos or videos supporting your claim
3. Our team will verify the issue and provide return instructions if the request is approved.
4. Once approved, you must securely pack and ship the item to the return address we provide.

Note: Return shipping charges may apply unless the return is due to our error.

Inspection & Approval

• Returned items will be inspected upon receipt.
• We reserve the right to reject any return if the product is found to be used, altered, or not in its original condition.
• If the return is approved, we will notify you and initiate a refund or replacement.

Refund Policy

• Refunds (if applicable) will be processed within 7–10 business days after we receive and inspect the returned product.
• Refunds will be made to the original method of payment or as store credit, based on prior agreement.
• Shipping charges are non-refundable unless the return is due to our mistake.

No Return or Refund Cases

• Damage caused by misuse, improper installation, or external factors after delivery.
• Delays caused by courier or customs clearance.
• Buyer’s remorse or change of mind after the product has shipped.

Cancellations

• Orders may be canceled before dispatch by contacting us directly.
• Once the product has been shipped, cancellation is no longer possible.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
Any changes will be posted on this page with an updated effective date.

Contact Us

For any return or refund-related inquiries, please reach out to us:

Lucky Trader
Shop no.4, Ratnapuri Building – D Gaushala Lane, Diamond Market, Malad (E), Mumbai – 400097

Email: support@luckytraders.biz

Phone:+91 91722 00110