Shipping Policy

Effective Date: 21 May 2025

At Lucky Trader, we are committed to providing a seamless and professional experience from inquiry to delivery. Please review our shipping policy below to understand how we handle product shipments.

Order Processing

• As our website operates on an inquiry-based system, confirmed orders are processed manually after direct communication with our sales team.
• Once an order is finalized and payment is confirmed, we begin processing the shipment.
• Standard processing time is [2–5 business days] unless otherwise communicated.

Shipping Methods

• We partner with trusted logistics and courier services to ensure safe and timely delivery.
• Shipping method and carrier will be selected based on the delivery location, package size, and delivery speed requirements.
• Special handling services can be arranged for sensitive or heavy equipment, if needed.

Shipping Rates

• Shipping charges will be calculated based on product weight, dimensions, destination, and delivery method.
• Shipping costs will be clearly communicated during the quotation and order confirmation stage.
• Any applicable taxes, customs duties, or additional delivery charges are the responsibility of the buyer unless otherwise agreed.

Delivery Timeframes

• Estimated delivery times will be provided at the time of order confirmation.
• Delivery timelines may vary depending on the destination and the selected shipping method.
• Please note that delays caused by customs clearance, holidays, or unforeseen events are beyond our control.

International Shipping

• We offer international shipping on select products.
• Buyers are responsible for ensuring that the ordered products comply with their country’s import regulations.
• Customs clearance procedures may cause delivery delays and may require additional fees, which are the buyer’s responsibility.

Shipment Tracking

• Once the shipment is dispatched, tracking information will be shared via email or WhatsApp.
• You can monitor the shipment status directly with the courier using the tracking number provided.

Damaged or Lost Shipments

• We take utmost care in packaging all items securely.
• In the unlikely event of a damaged shipment, please notify us within 48 hours of receiving the delivery with photographs of the damage.
• If a shipment is lost in transit, we will coordinate with the courier company to resolve the issue promptly.

Changes to Shipping Policy

• Lucky Trader reserves the right to update or modify this Shipping Policy at any time without prior notice.
• Any changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us:

Lucky Trader
Shop no.4, Ratnapuri Building – D Gaushala Lane, Diamond Market, Malad (E), Mumbai – 400097

Email: support@luckytraders.biz

Phone:+91 91722 00110